Data & AI: Transforming Customer Experience

Event Recap

Published: March 8, 2024

Updated: April 10, 2024

Discover key insights from the Gangverk-hosted Data & AI event, where industry leaders like Twilio Segment and Fullstory shared strategies for leveraging AI and data to revolutionize customer experience.

Data & AI: Revolutionize Your Customer Experience. That was the theme of the insightful event hosted by Gangverk, alongside our esteemed partners, Twilio Segment and Fullstory. Taking place on March 7, 2024, at the vibrant Stripes Office in NYC, this event was a melting pot of industry leaders, all eager to delve into the power and potential of data and AI.

The setting for the Data & AI: Transforming Customer Experience event.

Hudson Yards Skyline from the Stripes Office

The setting for the Data & AI: Transforming Customer Experience event.

Event Overview

With an intimate setting of approximately 25 people, the event provided the perfect platform for meaningful conversations and deep insights. The format consisted of a meet and greet, followed by an engaging overview on AI and the necessity of a solid data foundation in driving exceptional customer experiences. The highlight of the event was a thought-provoking roundtable discussion with Richard McGovern, the VP of Product Management at Lindblad Expeditions.

Key attendees and speakers included partners such as Kevin Crow and David DiGiammarino from Fullstory, and Tim Koeth from Twilio Segment. The guest list was a diverse mix of companies and individuals, all seeking to navigate the ever-changing landscape of technology and strategic decision-making for their customer data and experiences.

Firsthand Account of the Experience

Imagining the atmosphere of the event brings back a rush of excitement. Connecting with our trusted partners, Fullstory and Segment, was a delight. But what truly made the event special was the opportunity to engage with leaders, former colleagues, and professionals from different organizations, all united in their pursuit of superior customer experiences and the practical application of AI.

One of the highlights was the in-depth exploration of Lindblad Expeditions' journey towards becoming a customer and data-centric organization. It was inspiring to witness the practical steps they took to transform their company's data, operations, and marketing stack. The key takeaway? Building a strong data foundation incrementally, while consistently delivering tangible results for the business along the way.

Richard McGovern, VP of Digital Product Management discussing Lindblad's data journey.

Lindblad Expeditions' Transformation

Richard McGovern, VP of Digital Product Management discussing Lindblad's data journey.

Learnings and Takeaways

Reflecting on the presentations and discussions, one quote stood out as particularly impactful:

"The key to using AI effectively in improving customer experiences lies in the data. Businesses that fail to invest in a strong data foundation will inevitably be overtaken by those who do."-Douglas Cirillo, Head of Marketing at Gangverk

The event shed light on the critical role of AI in shaping the future of customer experiences. It emphasized the need for businesses to invest in a solid data foundation to unlock the full potential of AI. Companies that fail to seize this opportunity will find themselves falling behind the competition.


Data & AI: Revolutionize Your Customer Experience was a resounding success in aligning Gangverk's mission and vision with the latest trends and networks in the industry. By sharing insightful experiences and addressing key challenges, we were able to underscore the value of a data foundation in driving successful AI deployment. The event served as a testament to Gangverk's commitment to empowering organizations through strategic and technological solutions.

Looking towards the future, we anticipate more events that continue to foster collaboration and innovation. As we strive to stay at the forefront of industry trends, we invite you to join us on this ever-evolving journey. Reach out to us and discover how Gangverk can help you navigate the complex landscape of data and AI, revolutionizing your customer experience and ensuring your business's success. Together, let's unlock the boundless possibilities of empowered collaboration.

Frequently Asked Questions

What were some of the key takeaways from Lindblad Expeditions' digital transformation journey?

Lindblad Expeditions provided an inside look at their journey towards becoming a customer and data-centric organization. Some key takeaways were: they took an incremental approach to building their data foundation and marketing stack; they consistently delivered tangible results for the business at each stage; and they highlighted the importance of using AI to augment (not replace) human intelligence.

Why is investing in a strong data foundation critical for successfully leveraging AI?

A solid data foundation is essential for unlocking the full potential of AI. Businesses need high-quality, integrated data across sources and teams to train AI models effectively. Those that fail to build this foundation will lag behind competitors using AI.

What made the Data & AI event format impactful for attendees?

With around 25 attendees, the intimate event setting facilitated meaningful conversations and idea exchanges. The agenda prioritized practical insights through a guest speaker presentation and roundtable discussion. This interactive format enabled attendees to engage with peers and explore AI challenges relevant to their industries.



Douglas Cirillo

Head of Marketing

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