For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home through a wellness-centered approach called the Balanced Care Method™. With this focus on technology-enabled ‘whole care for the whole person’, we are building a future that empowers clients to live life on their own terms, where they are the happiest.

TheKey’s clients have one thing in common: they are deeply loved. So our work began there, with extensive research and learning about the experiences of every type of human involved in their process.

A fast-moving collaboration

This partnership has been a fast-moving collaboration that began with an application for the skilled workers delivering care in the field. As it evolves, we have had the privilege of creating admin tools for the people powering that client-caregiver connection, and a native app for those families and clients, so that they can be as connected to that care as any member of the team. This relationship has given us great perspective on what it means to design with care, and we look forward to inhabiting the future that these products will bring us to.